Reschedule Your Cleaning Visit

Dear Valued Customer,

At Tidy Cleaning, we are dedicated to providing the highest level of service to all of our clients. To ensure we can effectively manage all appointment rescheduling and cancellation requests, we kindly request that you submit your requests through our appointment rescheduling form. However, please note that we can only process these requests during our normal business hours of Monday to Friday, 8 am to 5 pm. We appreciate your understanding and cooperation in helping us maintain our commitment to providing exceptional service.

We appreciate your cooperation in providing us with enough notice for any changes to your appointment. This allows us to better serve our clients and keep our technicians’ schedules full, resulting in happy customers and happy employees. Not to mention, it also helps avoid any cancellation or skip fees.

Thank you for choosing Tidy Cleaning , and we look forward to serving you soon.

Best regards,
The Tidy Cleaning Team

Cancellation and Lockout Policy

At Tidy Cleaning Services, we value the time of our employees and clients. Therefore, we honor a firm 48-hour cancellation policy. If you need to cancel or reschedule your appointment, please do so at least 48 hours before your scheduled cleaning. This allows us to offer the time slot to other clients. If you cancel or reschedule within the 48-hour window, you will be charged 50% of the total service fee. Please note that same-day cancellations, inability to access your home upon arrival, or turning our employees away at the door upon arrival will result in a full price of the service fee. This is because we are unable to fill the appointment slot in such a short amount of time.

Rescheduling Policy

We strive to deliver consistent and thorough cleaning services and encourage our clients to maintain their regular cleaning appointments. If you find it necessary to reschedule, please get in touch with our office staff and submit your request via the form below. Depending on the frequency of your cleaning service, additional time may be required to restore your home to its desired condition on the next visit. Therefore, we apply a skip fee of $35.00, which will be included in the cost of your next cleaning. Please be aware that rescheduling requests made within the 48-hour window of the appointment will incur a cancellation fee (refer to our cancellation policy). However, rescheduling within the same week as the original cleaning date (within 7 days of the initial appointment) will not result in any additional charges.